Voice of the Customer through the Employee

The CX Leader Podcast | A resource for customer experience leaders
14/04/2020 20 min Temporada 3 Episodio 112
Voice of the Customer through the Employee

Listen "Voice of the Customer through the Employee"

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Episode Synopsis

Companies are often hesitant to actively seek feedback during crisis situations and that can affect your customer listen programs. But there are ways in which employees can be a source of customer insights. Host Steve Walker welcomes back Dr. Troy Powell, vice president of strategy as Walker, to discuss how a voice of the customer through the employee program, or "VOCE," can continue to provide a means to listen to customers without actively soliciting feedback from customers.
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