Some organizations collect very little data and some collect a ton of data. But like many other aspects of customer experience, CX pros should be thinking of the end goal when designing programs and integrating their data. A "data diet:" everything in moderation. As part of our continuing series "CX Now: Eight Essential Themes Driving CX Evolution," host Steve Walker welcomes Ashley Hicks for a discussion on how CX pros can organize, integrate, and constructivley access their data to make better business decisions. about the "CX Now" series here: https://walkerinfo.com/cxnow/  Find more episodes at https://cxleaderpodcast.com/ Learn more about Walker at https://walkerinfo.com/ 

Ver todos los episodios