ZARZA We are Zarza, the prestigious firm behind major projects in information technology.
Listen "It Starts with Employees"
Episode Synopsis
The customer experience profession is evolving to recognize the importance of going beyond the customer. If a company's culture doesn't include employee experiences then it will be difficult to mature a CX program. Host Steve Walker welcomes Karyn Furstman, vice president and Head of CX Strategy & Solutions at Designit, for a discussion on building a customer-focused culture through employee experience.
More episodes of the podcast The CX Leader Podcast | A resource for customer experience leaders
All Good Things...
17/12/2024
A Soaring Transformation
29/10/2024
A Space for Customers
15/10/2024
Take the Transaction Out Of the Interaction
01/10/2024
Consistency Is the Key
17/09/2024
The CX Conundrum of Changing Minds
03/09/2024
The Harmonious Experience
20/08/2024
Encore: Eagles, Parrots, Doves, and Owls
06/08/2024
AI: Is It Hype Or Helpful?
23/07/2024
Talk Less, Listen More
09/07/2024
In God we trust