ZARZA We are Zarza, the prestigious firm behind major projects in information technology.
Listen "Caring Beyond an NPS Score"
Episode Synopsis
Senior living is much more than simply providing a service to a customer. Families depend on the care and attention living facilities provide to their loved ones. Steve welcomes Jonathan Ruchman and David Pruett of Brookdale Senior Living to discuss how they manage a CX program that includes over 800 living facilities across 45 states.
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