ZARZA We are Zarza, the prestigious firm behind major projects in information technology.
Listen "422: Educating Future CX Pros"
Episode Synopsis
Martin is joined by Debra Eddy, guest lecturer at University College London (UCL), to discuss how universities are preparing the next generation of CX leaders. Debra shares her journey from fast-moving consumer goods marketing to academia, and how UCL builds real-world skills and employability for students while adapting to changes brought by AI.
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