The CX Cast

The CX Cast

Por: Forrester
Research-based guidance on how to manage customer experience (CX) at any organization — an imperative that Forrester has been researching for over 20 years. Each week, Forrester analysts discuss key findings from their latest research on CX; analyze relevant topics in the news; or chat with CX professionals about how they’ve overcome prevalent challenges managing CX in their organizations.
100 episodios disponibles

Latest episodes of the podcast The CX Cast

427: Volatility, Responsible AI, And Trust 04/11/2025
425: Beyond Demographics – Transforming CX With Computer Vision, NLP, And Biometrics 22/10/2025
424: Live At CX Summit APAC, 2025 14/10/2025
423: Culture Change — Messy, Meaningful, And Human 07/10/2025
422: Educating Future CX Pros 30/09/2025
421: Change Management In CX – Why It Fails And How To Fix It 23/09/2025
Replay: Volkswagen Group Australia Connects EX To CX 18/09/2025
420: CX Stakeholder Management 09/09/2025
419: Rethinking Mobility Through Customer Experience 02/09/2025
418: How Accurate Marketing Management Improves Customer Experience 26/08/2025
417: Practitioner Stories: Scaling Journey Management At Grundfos 19/08/2025
416: Can Employees Keep Up With Customers’ Tech Expectations?  13/08/2025
415: Journey Innovation 05/08/2025
CX Cast Replay: Amex Takes VoC To The Next Level 29/07/2025
413: Inside The Experience Room – Designing Immersive CX Learning 22/07/2025
412: Live At CX Summit NA, 2025 15/07/2025
411: Harley Manning’s Five Universal Truths of CX 08/07/2025
410: Practitioner Stories: Zurich Insurance Transforms CX With AI 01/07/2025
409: Live At CX Summit EMEA, 2025 24/06/2025
408: Practitioner Stories: The Epic Transformation Of Frontier Communications 17/06/2025
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