The Trust Equation – Managing Customer Trust in AI-Powered Chatbots

The Customer Code - Decoding the Future of Marketing, AI, and Digital Strategy
21/03/2025 15 min

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Episode Synopsis

This episode explores the factors shaping consumer trust in AI-powered chatbots. Chatbots promise efficiency, cost savings, and scalability, but many consumers remain sceptical. We discuss why trust in chatbots breaks down, the impact of AI disclosure, and how businesses can design chatbots that foster long-term engagement. Learn actionable strategies for chatbot transparency, error management, and context-aware AI to build customer confidence in digital interactions.

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