Darcy Verhun, CEO of Canada Diagnostic Centers and co-author of "The Freedom of Constraints," joins Adrian Gostick and Chester Elton to discuss his leadership transformation playbook. From inheriting a company with 121 unfinished projects to implementing his focused "CDC" framework (Culture, Deliver Care, Cost Excellence), Darcy shares how he's revolutionizing healthcare leadership through coaching principles and strategic clarity.Key topics include:Why culture change begins immediately, not in yearsThe power of the "65%" principle for laser focusHow asking "How are you?" transformed his leadership approachMoving from boss to coach in command-and-control environmentsCreating remarkable patient care that spans multiple brands and locationsThe clinic excellence index: measuring what good looks likeWhy constraints actually create freedom in organizationsWhether you're leading healthcare teams or any organization facing complexity, Darcy's insights on servant leadership, strategic focus, and human connection offer practical frameworks for building cultures where people want to stay.Timestamps:00:00 Introduction to Culture Change00:41 Welcome to The Culture Works Podcast00:58 Meet Darcy Verhun: Transformational Leader01:54 Unpacking the Leadership Playbook02:58 The Concept of Clinic Excellence Index03:57 Balancing Quality and Access to Care05:32 The Freedom of Constraints08:02 The 65% Rule in Arts and Business12:05 Focusing on Culture, Care, and Cost Excellence15:20 The Power of a Smile in Healthcare18:01 From Boss to Coach: Rewiring Team Leadership18:31 From Boss to Coach: Key Lessons for Executives20:25 Coaching Culture and Financial Excellence21:36 The Importance of Follow-Up in Coaching22:34 Maintaining a Coaching Mindset: Habits and Rituals24:52 The Culture Challenge: Real-World Leadership Dilemmas32:44 Lightning Round: Leadership Principles and Practices34:22 Concluding Thoughts and GratitudeFollow Chester & Adrian and Darcy:Connect with Chester & Adrian: LinkedIn: https://www.linkedin.com/company/thecultureworksofficial/Website: https://thecultureworks.com/Connect with Darcy: LinkedIn: https://www.linkedin.com/in/darcy-verhun/Website: https://canadadiagnostics.ca/

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