What does it take to grow a company from $250 million to $3.5 billion while maintaining 98% employee retention and respect for leadership? Former WD-40 CEO Garry Ridge joins Adrian Gostick and Chester Elton to share the leadership philosophy that transformed his company into a global powerhouse.In this inspiring conversation, Garry reveals how a chance encounter with the Dalai Lama's wisdom at 38,000 feet sparked a cultural revolution. Learn about the power of "learning moments" over failures, why WD-40 celebrates the 39 formulas that didn't work, and how servant leadership principles created psychological safety across a global workforce.Garry shares practical insights on building tribal cultures, the "Maniac Pledge" that eliminated finger-pointing, and why values must be hierarchical to truly guide decision-making. Plus, discover how focusing on safety, customers, and business fundamentals helped WD-40 thrive during the pandemic.Key Topics:Transforming from manager to coach mindsetCreating learning moments instead of failure cultureBuilding global tribal cultures with clear valuesLeading through uncertainty and crisisThe ROI timeline for culture transformationServant leadership in practiceTimestamps:00:00 Introduction to Leadership Challenges00:31 Welcome to the Culture Work Podcast00:51 Introducing Garry, Former CEO of WD-4002:11 Garry's Leadership Journey and Philosophy04:29 Implementing Servant Leadership at WD-4006:15 The Importance of Culture and Values10:23 Learning Moments and Innovation12:17 The Long-Term Impact of Cultural Change15:00 Dealing with Resistance to Cultural Change17:37 Turning Down a Tempting Offer21:40 The Maniac Pledge: Empowering Responsibility23:12 Leading Through Uncertainty27:34 Advice for New Leaders30:50 Rapid-Fire Leadership Insights31:21 Conclusion and FarewellFollow Chester & Adrian and Garry:Connect with Chester & Adrian: LinkedIn: https://www.linkedin.com/company/thecultureworksofficial/Website: https://thecultureworks.com/Connect with Garry: LinkedIn: https://www.linkedin.com/in/garryridge/Website: https://thelearningmoment.net/

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