Are you curious about the impact of transforming client experience on business success? In this video, we explore the fascinating consequences of companies changing their approach to customer interactions. Whether you're a business owner, are in a service-based business, are a customer service representative, or are simply interested in understanding the importance of customer-centricity, this video is for you! So, sit back, relax, and discover what happens when companies prioritize their clients' needs and expectations and when they don’t. 00:00 Introduction: Two Customer Experiences 00:05 A Positive Visit to the Dentist 02:16 A Disappointing Visit to the Car Dealership 05:05 Comparing Customer Experiences 05:13 Improving Your Own Customer Service 05:41 Conclusion and Contact Information Book Link: Thriving in Chaos: The Six Pillars For Embracing Life’s Imbalance https://coachjeff.me/TIC Email: [email protected] Facebook: https://www.facebook.com/coachjeffgarrett LinkedIn: https://www.linkedin.com/in/an-executive-coach-omaha/ YouTube: https://www.youtube.com/@jgarrett Website: www.theascentperformancegroup.com Be Audacious!  Coach Jeff Garrett

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