Summary

In this episode of Chaos Whispers of Healthcare, Dr. Megan
Carter engages with Dr. Adam Probst who shares his journey of going from the corporate world to operational leadership. They discuss his harsh realization of just how chaotic operational leadership is, the importance of maintaining a first 90-day mindset, and practical strategies for accountability conversations. The conversation emphasizes the pain points of “the way we’ve always done it” and accountability conversations when you inherit a new team. They also discuss finding laughter in life (and the role of terrible movies).

Takeaways    
--Healthcare leaders face extreme time management challenges when trying to balance what matters most
--Leaders should continue to challenge the status quo of unhealthy workloads
--The first 90 days perspective can be sustained in a leadership role through “GROSS” conversations (Get Rid of Stupid Stuff)
--Accountability conversations can keep both parties whole with the right framework
--Finding joy in leadership helps combat stress.
--Human factors engineers partnering with operational leaders can lead to innovative efficiencies for the entire team

Chaos Whispering Practical Tips:


Use the “GROSS” acronym as a standing agenda item for your meetings with your team. “Get Rid of Stupid Stuff” keeps that
first 90 day mindset and helps them remember to bring up inefficient or
unnecessary work over time so you can all get more protected time during the week.

Prepare for accountability conversations by doing the following:


Acknowledge your own experience level and possible discomfort

Seek support from someone outside the situation who can help you practice or role play prior to the meeting with the affected employee

Start the conversation by acknowledging both parties’ humanity

Declare your intention and goal for the conversation

Clearly state the behavior/situation from an objective place

Tie the deviation in performance to the organization’s values

Clearly state the desired behavior moving forward

Seek the employee’s insights and perspective

Close with an accountability plan/check in moving forward



Connect with our guest: Dr. Adam Probst on LinkedIn
at: https://www.linkedin.com/in/c-adam-probst-phd-ms-cpps-0a92a08/



Connect with Dr. Carter on LinkedIn: https://www.linkedin.com/in/dr-megan-carter-dnp-rn-nea-bc/

or her company website: https://www.mchealthcareconsultingllc.com



Keywords

healthcare leadership, human factors, chaos whisperers,
accountability, burnout, healthcare innovation, operational leadership, team dynamics, performance improvement, healthcare system

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