The Calling (formerly The Agile Contact Centre Podcast)

The Calling (formerly The Agile Contact Centre Podcast)

Por: Callo Consulting
The Calling is your guide to leading modern contact centres. On the show, we share innovative strategies, expert insights, and success stories from industry leaders across the world. You'll learn everything you need to turn your contact centre into a strategic value centre, where interactions become memorable experiences.
63 episodios disponibles

Latest episodes of the podcast The Calling (formerly The Agile Contact Centre Podcast)

Mostrando página 3 de 4

22 | Developing an experimentation mindset with Sean and Arnie 12/10/2020
21 | The origin story with Sean McGinn | Unifying your tribes around the work using visualisation 27/09/2020
20 | The origin stories | Sean McGinn 25/09/2020
19 | Gregor Hartnell | Scaling a contact centre and going global 01/09/2020
18 | Improving the CX, Gregor Hartnell talks to us about failure demand 31/08/2020
17 | High performing cultures built on values and trust | Gregor Hartnell 25/08/2020
16 | Blaine Slater | TSA | Bringing to life the brand and customer experience in outsourced contact centres 16/07/2020
15 | Dan Watts | Rapid Building Inspections | Fostering a people first culture 08/07/2020
Bonus episode | We have hit a big milestone and we are celebrating with some exciting news 07/07/2020
14 | Rachel Garrett | Shopify | Authentic leadership in a remote first customer service team 24/06/2020
13 | Leading productive and engaged remote teams 04/06/2020
12 | From TEAM to COMMUNITY with Marcie Murray from Shopify 03/06/2020
11 | Failure Demand | The 'how to guide' on improving the customer experience 02/06/2020
10 | Trust with Tim Buzza from IAG 01/06/2020
9 | The Productivity Paradigm | Never look at productivity the same way again 21/05/2020
8 | Self-organising teams | Unleash the human potential in your team to create a customer experience with no limits! 14/05/2020
7 | How to run 'safe-to-fail' experiments and build continuous improvement into your operations 04/05/2020
6 | Marcie Murray | Shopify | Hear the story of how they set up a 2000 seat contact centre to work remotely, from day 1 15/04/2020
5 | Deanne Martin | Seek | Agile recruitment and how to amplify the CX in your contact centre 09/03/2020
4 | Tim Buzza | How to scale self managed rosters for 400 people using a trust based system 13/02/2020
« Primera ‹ Anterior 1 2 3 4 Siguiente › Última »
© 2003-2025 ZARZA | AHEAD OF OUR TIME
privacy policy
In God we trust In God we trust
PreSales Questions? Click Here
or call our toll-free line at +1-888-5002068 Miami, Florida, USA