Hello friends, welcome to the show! This episode explores the dark art of self-organising teams.  We break it down into manageable chunks and show you that it really is achievable for your contact centre teams.  We shine a light on:  - The key attributes that define these types of teams - Why you might want to embark on this journey - And of course, the nitty gritty on how to do it Enjoy! About us: This podcast is brought to you by The Agile Contact Centre.  stories, tips and practices that will help you deliver outstanding  experiences to customers as well as your people. We do this because our  mission is to reinvent the contact centre world for the better. Subscribe anywhere you get your podcasts: Anchor: https://anchor.fm/the-agile-contact-centre Apple Podcasts: https://podcasts.apple.com/au/podcast/the-agile-contact-centre-podcast/id1485239665 Spotify: https://open.spotify.com/show/30Hsw0MpgaAnhTSiy5Fh8y Breaker: https://www.breaker.audio/the-agile-contact-centre-podcast Google Podcasts: https://www.google.com/podcasts?feed=aHR0cHM6Ly9hbmNob3IuZm0vcy9mMjFkMDdjL3BvZGNhc3QvcnNz Overcast: https://overcast.fm/itunes1485239665/the-agile-contact-centre-podcast RadioPublic: https://radiopublic.com/the-agile-contact-centre-podcast-Wx0yDO Pocket Casts: https://pca.st/gl7zy9s8 Website: https://www.theagilecontactcentre.com.au Blogs: https://www.theagilecontactcentre.com.au/blog This show is produced in collaboration with Wavelength Creative. Visit wavelengthcreative.com for more information.

Ver todos los episodios