CX Community of Interest leader Brian Whittaker hosts another interview with a customer experience difference-maker in the federal government.This week, Brian sits down with Leilani Martinez, Branch Chief of the Content and Outreach Division of the USAGov program, a part of the GSA's Technology Transformation Services (TTS).They discuss the development of USA.gov and USA.gov en Español, designing services for different communities, and actively incorporating feedback from users in the design process.USA.gov: https://www.usa.gov/USA.gov en Español:  https://www.usa.gov/espanol/Leilani's LinkedIn: https://www.linkedin.com/in/leilanimartinez/Subscribe on your favorite podcast platform to never miss an episode! For more from ACT-IAC, follow us on LinkedIn or visit http://www.actiac.org.Learn more about membership at https://www.actiac.org/join.Donate to ACT-IAC at https://actiac.org/donate. Intro/Outro Music: See a Brighter Day/Gloria TellsCourtesy of Epidemic Sound(Episodes 1-159: Intro/Outro Music: Focal Point/Young CommunityCourtesy of Epidemic Sound)

Ver todos los episodios