An amazing panel discussion from a recent ACT-IAC CX SUMMIT, focuses on the synergy between financial management and service delivery. Moderated by Steven Boberski, with experts Clarence Crawford, Thomas Coleman, and Sarah Cunningham. They explore the role of CFOs in enhancing customer experience, strategic advising, and leveraging technology, like AI, for efficiency. They also discuss challenges like unfunded mandates and the evolving role of CFOs in the federal government. The episode highlights the importance of collaboration and creative problem-solving in achieving agency goals.Subscribe on your favorite podcast platform to never miss an episode! For more from ACT-IAC, follow us on LinkedIn or visit http://www.actiac.org.Learn more about membership at https://www.actiac.org/join.Donate to ACT-IAC at https://actiac.org/donate. Intro/Outro Music: See a Brighter Day/Gloria TellsCourtesy of Epidemic Sound(Episodes 1-159: Intro/Outro Music: Focal Point/Young CommunityCourtesy of Epidemic Sound)

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