CX Community of Interest leader Brian Whittaker hosts another interview with a customer experience difference-maker in the federal government.This week, Brian sits down with Amber Chaudhry, Customer Experience Lead at the Bureau of the Fiscal Service.They discuss Amber's work streamlining customer experience at her previous role at the SBA, adjusting to a new workplace during the pandemic, and breaking down data silos to see a more complete picture of customer sentiment. Amber's LinkedIn: https://www.linkedin.com/in/amberchaudhry/Subscribe on your favorite podcast platform to never miss an episode! For more from ACT-IAC, follow us on LinkedIn or visit http://www.actiac.org.Learn more about membership at https://www.actiac.org/join.Donate to ACT-IAC at https://actiac.org/donate. Intro/Outro Music: See a Brighter Day/Gloria TellsCourtesy of Epidemic Sound(Episodes 1-159: Intro/Outro Music: Focal Point/Young CommunityCourtesy of Epidemic Sound)

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