So often, we let our business mistakes potentially ruin us. It's not the mistakes themselves that hurt our business, but rather our response to them. Quite often we prefer to ignore them or sweep them under a rug. This is the absolute thing NOT to do! Our mistakes and failures serve as kind of a warning light that we can do better. Sometimes, it's only a small tweak to our processes that can bring us 10x results. Mistakes are like the check engine light of our business, and they typically come from 2 different sources. Either poor delivery of our products and services, or a poor customer experience.

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