E13 - How to establish accountability and provide feedback to phone staff​, with Bailey Daniel

The Bottom Liine: Growth Strategies For Healthcare Practices
19/12/2023 28 min Temporada 1 Episodio 13
E13 - How to establish accountability and provide feedback to phone staff​, with Bailey Daniel

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Episode Synopsis

On today's episode, Bailey Daniel shares how she and her portfolio's practices are tracking phone staff performance, as well as the best way to provide effective feedback. Bailey is the Senior Manager of Lifecycle Marketing for Aesthetic Partners, an MSO company with five different brands under their portfolio. 

More episodes of the podcast The Bottom Liine: Growth Strategies For Healthcare Practices

E16 - You need to know about Google's Local Service Ads​ 05/03/2024
E15 - Three shocking takeaways from our healthcare marketing benchmark report​ 20/02/2024
E14 - When to build a microsite for your practice​, with Joshua Lott-Suchanek​ 06/02/2024
E12 - What healthcare practices get wrong about phone training 30/11/2023
E11 - Tying marketing attribution to lifetime patient value, with Keith Jensen​ 08/11/2023
E10 - How to handle the pricing question on new patient phone calls, with Dylan Kemna of Opticall​ 26/10/2023
E9 - Hiring the right people - and keeping them, with Judy Kozlicki of Skytale Group​ 11/10/2023
E8 - Constructing effective lead management operations, with Dallas Logan of ClearSight​ 28/09/2023
E7 - The leadership organization's perspective on marketing collaboration, with Emily Rose of Lightwave​ 14/09/2023
E6 - Is private equity right for your healthcare practice? With Danny Ketola of Flagship Specialty Partners. 31/08/2023
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