Personality Testing in 911 Dispatch Environments | Testing, Testing 1-2-3In this episode of Testing, Testing 1-2-3, host Jenny Arnez from TestGenius welcomes Mike Callen, VP of Products at TestGenius, and Dr. Clinton Kelly from ioPredict to discuss personality testing in the high-stress environment of 911 dispatch. They delve into the CritiCall dispatch assessment tool, explaining its role in evaluating technical skills crucial for dispatch work. The conversation highlights the job-specific personality test developed in collaboration with ioPredict, exploring the significance of adaptability, composure, resilience, and other traits necessary for success in dispatch roles. The episode also covers the test's validation process, its utility, and legal defensibility, providing insights for hiring managers on making informed hiring decisions.Resources mentioned:ioPredict: www.iopredict.comUniform Guidelines: www.uniformguidelines.comUniform Guidelines Section 7bUniform Guidelines Section 15bTestGenius: www.TestGenius.comCritiCall Dispatcher Testing Software: www.criticall911.com00:00 Introduction to the Podcast00:43 Overview of CritiCall and Its Importance02:54 Personality Testing in Dispatch Environments07:43 Developing the Dispatcher Personality Test10:26 Analyzing Job Performance and Test Validity19:41 Sample Score Report and Interpretation24:24 Understanding Predictive Power in Hiring25:24 Introduction to Subscales and Their Importance25:52 Using Subscales in Interviews26:43 Balancing Strengths and Weaknesses31:37 Criterion Validation and Its Benefits33:02 Transporting Validity Across Organizations44:57 Standardization in Hiring Processes46:17 Conclusion and Final Thoughts

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