Trailer for Ep 2 with Bhumika Arora

Spotlight by CS in Focus
02/10/2023 1 min Temporada 1 Episodio 2

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Episode Synopsis

In this episode, we enjoyed hosting Bhumika Arora, who highlighted the indispensable, non-traditional skills every customer success manager should hone. 💡
Dive into the realms of critical thinking 🧠 and the power of resilience 💪 as we discuss their significance in navigating the intricate landscape of customer success.
Positioned uniquely between sales and product, discover how CS professionals can rise above the noise, prioritize effectively, and truly make an impact.

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Ep 25: Catch Risk Before It Becomes Churn with Vinova Deniz 20/07/2025
Ep 24: How to Be a Strategic CSM: Chad Horenfeldt’s 3C Framework to Uplevel Every Customer Conversation 12/07/2025
Ep 23: How to SUCCEED and Take Control of Your Career (in CS and Beyond) with Greg Boyd 26/05/2025
Ep 22: How to Break Into Customer Success with Gözde Görce 18/05/2025
Ep 21: Scaling CS through Partnership with Paul Abdool and Franz Schrepf 25/02/2025
Ep 20: Scaling Customer Success: Unlocking Growth with Julie Persofsky 23/12/2024
Ep 19: Why Value is the Heart of Modern Customer Success with Dillon Young 17/12/2024
Ep 18: How to Start Building Your Digital CS Function with Holly Goodliffe 04/12/2024
Ep 17: Unlocking Digital Customer Success with Lukas Alexander 02/09/2024
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