Join us as we dive into the dynamic world of Customer Success! In these episodes, our guest Anita Toth share their transformative journeys — from unexpected layoffs and academic backgrounds to becoming champions of customer experiences.
Discover how a series of poor customer interactions can ignite a passion to make a difference. We'll also delve into the challenges of managing customer expectations, the importance of breaking down silos between Marketing, Sales, and Customer Success, and the emotional underpinnings of churn.
Whether you're in the Customer Success field or just curious about what goes on behind the scenes, these stories offer invaluable insights into the heart of customer-centric businesses.

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Reference:

Anita Toth's LinkedIn: https://www.linkedin.com/in/anitamtoth/
Anita Toth' 45 best questions for CSM: https://ati.ac/resources/45-best-customer-questions-a-csm-can-ask/
Mickey Powell (Update AI) https://www.linkedin.com/in/mickeypowell/
Jeff Kushmerek: https://www.linkedin.com/in/jeffkushmerek/
Clari: https://www.clari.com/

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