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Listen "Ep 2: Embracing Change & Building Resilience: A Deep Dive with Bhumika Arora"
Episode Synopsis
In this episode, Emma chats with Bhumika Arora, founder of Ruffday Services. They explore Bhumika's transition from management consulting to customer success, the dynamic of AI and human touch in CS, and differences in the CS landscape between Canada and the US. Bhumika highlights the importance of mentorship and shares key book recommendations for CS enthusiasts. A must-listen for those in the customer success field!
Resources:
Bhumika Arora's LinkedIn: https://www.linkedin.com/in/arorabhumika/
Wired to Resist: The Brain Science of Why Change Fails and a New Model for Driving Succes by Britt Andreatta
The Seven Pillars of Customer Success: A Proven Framework to Drive Impactful Client Outcomes for Your Company by Wayne McCulloch
Resources:
Bhumika Arora's LinkedIn: https://www.linkedin.com/in/arorabhumika/
Wired to Resist: The Brain Science of Why Change Fails and a New Model for Driving Succes by Britt Andreatta
The Seven Pillars of Customer Success: A Proven Framework to Drive Impactful Client Outcomes for Your Company by Wayne McCulloch
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