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Listen "Ep 12: Improv Meets Tech: Unscripted Success in Customer Relations with Katie Clark"
Episode Synopsis
Dive into our conversation with Katie Clark, Manager of Implementation at Pocket Health, hosted by Emma. Katie’s journey from improv theater to customer success shines a light on adaptability, clear communication, and the personal touch that AI can't replace.
Key Insights:
Improv Skills in CS: Adapt and thrive in unpredictability.
Clear Expectations: Essential from sales to onboarding for success.
Vital Metrics: CSAT scores, response rates, and time to value measure impact.
Human vs. AI: Automation aids, but human connections are key.
Advice for Aspiring CS Pros: Embrace experiences and find joy in your role.
Key Insights:
Improv Skills in CS: Adapt and thrive in unpredictability.
Clear Expectations: Essential from sales to onboarding for success.
Vital Metrics: CSAT scores, response rates, and time to value measure impact.
Human vs. AI: Automation aids, but human connections are key.
Advice for Aspiring CS Pros: Embrace experiences and find joy in your role.
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