About 40% of Americans will get cancer in their lifetime. We all know someone who has lost their life to this awful disease. Given its prevalence, and its devastating impact, you’d think the healthcare system would do everything it possibly could to ease the burden on patients. Unfortunately, that’s not the case. In fact, navigating complex cancer treatment can be a nightmare for people who are already at a low ebb.Brian Graziano did not think that was good enough. Brian is the Director of User Experience, Revenue Cycle, at Providence Health, a not-for-profit US healthcare system. Brian and a team at Providence-Swedish have employed user experience design to transform the experience for patients at cancer centers, and the results have been remarkable.Get in touch with Cortico-X here.Follow Cortico-X on LinkedIn here.

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