𝗦𝗽𝗮𝘁𝗶𝗮𝗹 𝗘𝘅𝗽𝗲𝗿𝗶𝗲𝗻𝗰𝗲 𝗗𝗲𝘀𝗶𝗴𝗻 - 𝗘𝗽𝗶𝘀𝗼𝗱𝗲 𝟭𝟳In this episode of Spatial Experience Design, host Søren Vasø speaks with Jakub Otcenas, co-founder of AnyLane, to explore what makes a smart kiosk actually useful—both for shoppers and for mall operators. They dig into real-world behavior data, common pain points in navigation, and how smarter search systems can boost both experience and revenue. From search patterns and route heatmaps to category-based discovery and missed purchase opportunities, this conversation unpacks how modern kiosks are being redesigned as interactive tools—not static screens. If you're thinking about physical experience, digital wayfinding, or visitor behavior, this episode offers a sharp look at how the best systems are evolving to meet rising expectations.Key Topics:Smart kiosk designShopper behavior and self-service trendsCategory-based search vs. store-based searchReal-time navigation and route insightsIntegrating promotions and digital signageUse cases across malls, airports, stadiums, and campusesAdditional Resources:Connect with Søren VasøConnect with Jakub OtcenasOur YouTube ChannelSpatial Experience Design is produced by MapsPeople https://www.mapspeople.com

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