That awkward warranty moment, when 'lifetime' doesn't mean forever and 'covered' comes with conditions.From manufacturing faults to wear and tear, the world of warranties isn't always black and white. In this episode, Ben and Lauren decode the difference between warranties and consumer guarantees, share real-world warranty stories, and explain why providing more information up front leads to better outcomes.Tune in for the clear facts about your consumer rights and the steps to take to make a claim!00:00 – Intro00:50 – ‘Is It Covered Under Warranty?’02:44 – Inclusions and Exclusions03:47 – ‘Lifetime’ Warranty: Explained04:35 – Manufacturing Faults Vs Wear and Tear06:58 – Managing a Warranty and Customer Experience08:15 – Lauren’s Real-Life Example10:10 – Manufacturing Warranties Vs Consumer Guarantees11:57 – The More Information, the Better13:43 – Education on Products14:57 – SummaryJoin the conversation over on our Facebook group:https://www.facebook.com/groups/snowysHead to snowys.com.au for all your gear needs:https://www.snowys.com.au

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