Listen "Episode 35: When You Have Screwed Up In A Big Way"
Episode Synopsis
Send us a textDr. Micheal Troyer and Anna Steinfest will share what to do when you make mistake. Some of their tips: Admit your mistake – right away Acknowledge itHumble yourself Then explain how the mistake happened Now develop a strategy to rebuild the trust that you have lostInclude everyone affected by the mistake, but especially the person most directly affected You must work to recover trust What can you do to demonstrate that you can be trusted in the future?Is there a compensating behavior you can offer?An apology in writingA callA messageA giftAn extra task
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