Listen "How many times do you catch yourself finishing customer sentences? OMOQ #56"
Episode Synopsis
Most customers like it when vendors display good listening skills. Vendors have heard plenty of customer feedback, and many times the feedback is very similar. As a result, the vendors start to finish the customer sentences in hopes of speeding things up. If this is you, maybe it’s time to slow the train down, and let the customer finish?Support the show
ZARZA We are Zarza, the prestigious firm behind major projects in information technology.