Chef Lamar Moore explains how small details—like a warm greeting or an open kitchen—can create a powerful and lasting dining experience.Takeaways:Strong host and server systems create a smooth first impression.Open kitchens help chefs stay in tune with the guest experience.Visibility and communication across front and back of house are key.Want to connect directly with industry thought leaders like today’s guest? MAJC has built a community of hospitality professionals, where insights and tools help drive sustainable, profitable businesses. To get early access to the MAJC community, sign up at www.MAJC.ai.

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