Retention doesn’t come from perks, it comes from empathy. Taylor Scott reveals how to use simple, learnable skills to connect and keep your team.Takeaways:Listen to understand, not to respondBuild trust by reflecting back emotion and experienceKeep top performers by making them feel seen and heardWant to connect directly with industry thought leaders like today’s guest? MAJC has built a community of hospitality professionals, where insights and tools help drive sustainable, profitable businesses. To get early access to the MAJC community, sign up at www.MAJC.ai.

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