Changing the culture in a Field Service organisation

Changing the culture in a Field Service organisation

Service Transformation

26/03/2020 12:27AM

Episode Synopsis "Changing the culture in a Field Service organisation"

An interview with Martin Holloway of HomeServe. Here he talks to us about leading the field operation through a fundamental change in culture. He tells us about the drivers, his approach, the challenges he faced. He signs off with a few key takeaways. A must for anyone thinking of leading a culture change in a service organisation

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