Transforming Your Complaints Handling Organisation

Transforming Your Complaints Handling Organisation

Service Transformation

23/04/2020 4:23PM

Episode Synopsis "Transforming Your Complaints Handling Organisation"

An interview with Amanda Redhead of AER Consulting. Here she talks to us about leading the complaints department of a large telco through an outcome-focused transformation. She tells us about her drivers, the approach she took, the multi-faceted changes required and the links with the rest of the business. As always, she signs off with a few key takeaways. A must for anyone who handles complaints within their organisation

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