Whirlpool: How Whirlpool is Revolutionizing the Third-Party Model

Service Intel
07/11/2023 25 min Temporada 3 Episodio 3
Whirlpool: How Whirlpool is Revolutionizing the Third-Party Model

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Episode Synopsis

Matt Ganus, the Director of Home Services at Whirpool, joins Sidney for a discussion focusing on Whirlpool's third-party service model. Matt explains what prompted the shift to a third-party model, along with the challenges and wins they’ve experienced. He also shares how the company handles employee training, knowledge sharing, and the role technology will play in the service Whirlpool delivers to customers.

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