24. What's the Difference Between a Process, a Procedure and a Checklist?

Service Industry Success
24/08/2021 17 min
24. What's the Difference Between a Process, a Procedure and a Checklist?

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Episode Synopsis


Are the terms process, procedure and checklist interchangeable? Does it really matter in service industries  if we don't call them by the proper names?Why does any of this matter?  Tune it to find out!
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