Welcome to episode two of Service First, a Proclaim Podcast! In this episode, host Ben Wiggins is joined by Matthew Rother, Managing Partner and Vice President of Sales and Operations at Oakmont Group, for an engaging conversation on leadership, service, and the realities of business ownership. Matthew shares a compelling story of a service failure his family experienced, emphasizing the impact that a lack of professionalism and accountability can have on customer relationships. He also discusses his transition into entrepreneurship, the challenges of running a business, and how he approaches handling customer complaints with humility and integrity.Beyond customer service, Matthew dives into employee motivation, industry trends, and the power of LinkedIn for business growth. He offers valuable insights into building a strong service-first culture, rewarding employees effectively, and eliminating assumptions to better serve customers. Whether you're a business owner, leader, or service professional, this episode is packed with practical takeaways.Be sure to like, subscribe, and leave a comment!Host: Ben Wiggins, Founder of ProclaimGuest: Matthew Rother, Managing Partner / Vice President – Sales and Operations at Oakmont GroupTime Stamps:(00:00 - 00:27) Introduction(00:28 - 02:30) The Worst Service Failure Story(02:31 - 04:39) Transition to Entrepreneurship(04:40 - 08:12) Challenges as a Business Owner(08:13 - 10:44) Handling Customer Complaints(10:45 - 12:54 Moments of Personal Triumph(12:55 - 14:48) Employee Motivation and Rewards(14:49 - 18:18) Trends in Business and LinkedIn(18:19 - 20:01) Advice for Service and Business(20:02 - 20:55) Closing

Ver todos los episodios