What does it really takes to SCALE (not just grow...)?Neda Sahebelm was an early joiner at Multiverse, achieving 98% retention and 50% diversity in her teams, whilst delivering multiple £20M quarters. Growth is doing more with more. Scale is doing more with less. In this episode she reveals the system that transforms chaos into high-performing teams. 🧠 What You'll Learn▪️ Growth vs Scale: The difference between success and chaos▪️ "Operation Thrive": How to flip a toxic team culture in 6 months▪️ The hiring system that achieved 98% retention and radical diversity▪️ The 3-pillar framework: Org Design, Recruitment, and Retention done right▪️ How to fire people gracefully (and why most leaders get this catastrophically wrong)📖 Chapters00:00 - Intro06:14 - Growth vs Scale: Why Most Founders Get This Wrong10:11 - The "Operational Efficiency" Myth.16:32 - The SVB Crash Aftermath: Market Shifts and Human Costs24:35 - Start with Product (Not People or Process)30:34 - The Org Design Crisis: Why Founders Hire Wrong38:14 - Building Scalable Hiring Systems: The 55-Person Quarter46:04 - The Diversity Masterclass: 98% Retention Secrets58:11 - "Operation Thrive": Turning -5 NPS Into +681:08:00 - The "Train Analogy": Managing Exits with Grace1:16:23 - "Don't Bring Your Whole Self to Work" - The Leadership Reality🍿 WATCH NEXTIf you liked this conversation, you'll love this one too:Hard Startups Truths; Funding, Team Design, Skills | James Routledge👉 Subscribe for weekly interviews and deeply practical videos on how to scale with soul📧 Get exclusive insights, timeless frameworks & founder tools in my newsletter🔗 Affiliate Link:For a £100 Discount discovermonk.co.uk/SCALEWITHSOUL

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