When GoHenry's founder hit rock bottom, she was drowning...She realised that the single point of failure was her. At 6am every morning, that familiar sick thump of dread would hit.Here's how she built her company from the ground up, faced rejection from her own board, and emerged stronger than ever.💡 What you'll learn in this episode:▪️ How to identify and eliminate dangerous "single points of failure" in your business before they drown you▪️ Why operationalising your values through your entire team is the secret to retaining talent for over a decade▪️ How to navigate brutal board dynamics and still drive toward what's right for your company▪️ The 6-month evolution framework that prevents you from running into walls as you scale▪️ The counterintuitive approach to M&A that led to a successful £125M+ exit to Acorns📖 Chapters00:00 - What Keeps You Up At Night?01:21 - When you are the Single Point of Failure05:19 - Fixing the system when you're drowning07:36 - The little Red Handbook!13:59 - Fixing the Points of failure in practice15:39 - Realising you might not be needed in a company you built19:14 - Do they just want a yes man?23:09 - Control as a leader: When to hold on and when to let go!27:32 - Developing Finance Function... When and how to do it30:21 - The board chose someone else to be CEO35:30 - 2 Points: Identify Your Dragons and Learn The Art of Pre-Present37:41 - Working with Dragons on your board39:52 - Three biggest Board meetings, the biggest decisions43:02 - Fundraising Learning Curves: Raised £125M, Acquiring Pixpay and Being acquired by Acorns48:01 - How we Acquired Pixpay, finding a similar culture in your acquisition48:03 - Biggest learnings from 6 rounds of fundraising52:14 - Generosity within the company culture. A solidifying moment56:08 - The ROI of paying for a holiday for all the staff01:00:29 - What in the culture leads to people staying on for so long?01:03:31 - Going from CEO to Executive Chair of the Board01:07:44 - Make your passion your mission01:12:08 - How to choose and win your battles01:15:38 - What action we need to take🍿 WATCH NEXTIf you liked this conversation, you'll love this one too:One Of Europe's Largest EdTech Exits - Busuu $436m | Bernhard Niesner (interview)👉 Subscribe for weekly interviews and deeply practical videos on how to scale with soul📧 Get exclusive insights, timeless frameworks & founder tools in my newsletter: 🔗 Guest Links https://www.gohenry.com/ LinkedIn - https://uk.linkedin.com/in/louise-hill-5197614 🔗 Affiliate Link Monk Ice Baths: discovermonk.com/SCALEWITHSOUL for £100 discount

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