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Listen "JCEL Spotlight Interview #4"
Episode Synopsis
In September of 2014, JCEL put a spotlight on Dr. Angela Savage and her case, "Tackling Long Delays in Transcript and Certificate Production in Higher Education." Dr. Savage's case examines a university that struggled to provide its students with transcripts and certificates at the time of their graduation. She details the problem-solving process that improved distribution of these key documents and subsequently evaluates the process for appropriate improvements.
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