It may sound like a leap to go from aerospace and operational physiology to overseeing user experience research for a major financial services company, but Jeff Scott explains just how much these worlds have in common.Jeff shares his unique and fascinating journey from the US Air Force to Director of User Experience Research at Charles Schwab. He shows how each step along the way built upon the previous to make him perfectly suited for his role.Along the way, Jeff discusses what call center work shares in common with flying a fighter jet, the military lessons he applies every day at Schwab and how good vs. bad data can literally save lives. He also throws me for a loop with his desert island music choices!

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