Data and process are prerequisites for building good habits in your CSMs.

With her passion for enabling reps, Bridget Sicard, Director of Customer Success at Atrium will join our webinar series to discuss the weekly habits that are essential for CSMs to excel.

Bridget will provide real-world examples of how she uses data to ensure her CSMs are upholding processes and working effectively, like measuring multi-threading and fulfilling the activities they have identified as leading indicators for renewal.

You’ll gain valuable insights like:

- How to identify the right leading indicators for your organization
- How to align with leadership to deliver value to customers effectively
- How to set and measure task based goals for CSMs
- The metrics and reports to look at as you keep your team accountable

You’ll come away with a deeper understanding of how to build good habits and processes with your CSMs, the data required to do so, as well as actionable lessons to apply to your own customer success efforts.

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