Service Empowered SaaS: Mikael Dia on Outcome-Based Retention with Funnelytics

Retention Ranch
11/11/2025 24 min

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Episode Synopsis

Welcome to Retention Ranch, the #1 Customer-Centric SaaS Podcast! in this episode, we're diving deep into the strategy of Service Empowered SaaS with Mikael Dia from Funnelytics.io. Discover how aligning product and service around customer outcomes is the key to superior retention and how his team is optimizing their functions for maximum customer value. This is an insight-driven look at making your SaaS both powerful and intensely customer-focused.

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