This week on "Repair Shop Reckoning", Kevin Brown sits down with shop owner Bill Griffin to unpack his unexpected path into the industry. Bill started in accounting but ended up at Jiffy Lube, bouncing between dealerships before a layoff forced him into side work and MoTec training. The 2007 recession pushed him to open his own shop after seeing firsthand how broken the industry was. But self-employment came with real struggles—funding battles, hiring nightmares, and a brutal snowmobiling accident that put everything into perspective.   Bill opens up about parking lot wars, toxic employees, and the toll it took on his personal life, including a divorce that forced him to rethink his business. After 18 years, he’s seen it all—rising costs, technician shortages, and the daily grind of keeping a shop alive. No fluff, no sugarcoating—just real talk from the trenches. 00:00 Introduction to the Race is Zero 00:36 Bill’s Journey Begins 03:30 The Leap of Faith 07:05 Challenges and Triumphs 10:00 A Life-Altering Accident 13:25 Rebuilding and Recovery 15:00 Learning the Business Side 19:44 Family Dynamics in Business 22:12 Navigating Change and Divorce 26:20 Embracing Technology in Business 30:00 The Weight of Missing Transactions 32:00 The Rollercoaster of Business Ownership 34:00 Navigating the Impact of COVID-19 36:00 The Challenge of Retaining Talent 38:00 Crisis Management in Business 40:00 The Importance of Team Dynamics 44:00 Lessons Learned from Employee Conflicts 50:00 Final Reflections on Leadership

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