In this no filter, full throttle episode of Repair Shop Reckoning, Kevin and Jason tackle the real reason your shop culture sucks — and it starts at the top. Forget the fluff about happy cultures and Google-style perks. This is a masterclass in leadership, accountability, and building a shop that actually works. If you’re a shop owner, manager, or tech tired of excuses, underperformers, or being the bottleneck in your own business, this one hits hard. In this episode:Why culture starts with your backbone, not your breakroom perksHow policies and expectations create alignment and consistencyKevin’s 56K sandblaster gamble and how it paid offThe truth about letting customers bring their own partsFlat rate debates, dealership drama, and why your number one tech might be killing moraleHow AI is saving shops time and money and why one furry troll didn’t like itWhy the me first mindset ruins companies and how to build process around peopleWhat happens when a shop owner finally says, “I’m the problem.”From hilarious stories to brutal business truth bombs, this episode lays it all out — culture, leadership, parts profits, tech drama, and the owner mindset that separates the winners from the whiners.

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