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Listen "All About Digital Contact Centers"
Episode Synopsis
This episode of Real Time with MK podcast features Rudraksh Singh Parmar, VP - Business Process Outsourcing at MattsenKumar.
Topic: All About Digital Contact Centers
Discussion Points
Key drivers for the digital transformation of contact centers today
Common benefits of deploying a digital contact center for organizations
Key considerations to be kept in mind before investing in a digital contact center for organizations
Key recommendations for deploying self-service without increasing your customer efforts
And more.
For more exciting episodes, subscribe to Real Time with MK Podcast at https://anchor.fm/mattsenkumar
For all your Business Process Outsourcing queries, please visit www.mattsenkumar.com
Topic: All About Digital Contact Centers
Discussion Points
Key drivers for the digital transformation of contact centers today
Common benefits of deploying a digital contact center for organizations
Key considerations to be kept in mind before investing in a digital contact center for organizations
Key recommendations for deploying self-service without increasing your customer efforts
And more.
For more exciting episodes, subscribe to Real Time with MK Podcast at https://anchor.fm/mattsenkumar
For all your Business Process Outsourcing queries, please visit www.mattsenkumar.com
More episodes of the podcast Real Time with MK Podcast
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Fintech Players & Customer Experience
20/08/2020
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