Episode Synopsis "All About Digital Contact Centers"

This episode of Real Time with MK podcast features Rudraksh Singh Parmar, VP - Business Process Outsourcing at MattsenKumar. Topic: All About Digital Contact Centers   Discussion Points   Key drivers for the digital transformation of contact centers today Common benefits of deploying a digital contact center for organizations Key considerations to be kept in mind before investing in a digital contact center for organizations Key recommendations for deploying self-service without increasing your customer efforts And more. For more exciting episodes, subscribe to Real Time with MK Podcast at https://anchor.fm/mattsenkumar For all your Business Process Outsourcing queries, please visit www.mattsenkumar.com

Listen "All About Digital Contact Centers"

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