This week, Kristen Hayer reviews: Chapters 10-12 of “Onboarding Matters” by Donna Weber.How do you measure the effects of your customer success team? How do you demonstrate your worth to your employer? These two chapters can help you sort out those important details.Next week, Kristen will continue her review with chapters 13-16. If you'd like to read along, you can purchase a hard copy or Kindle edition here.While she has some books in mind for the rest of the season, she'd love suggestions as well. Email [email protected] with any questions or ideas.

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