This week, Kristen Hayer reviews:Chapters 3 & 4 of The Jobs To Be Done Playbook by Jim KalbachThese chapters explore how you can use customer surveys to find out what your Customer Success strategy is missing and how to resolve those issues.Next week Kristen will review Chapters 3 & 4 which dive deeper into Jim's method for customer success! If you're reading along, Kristen highly recommends getting the hard copy so you can take advantage of the included diagrams and images. Kristen recently interviewed Jim on Strikedeck Radio, so you can hear from the author himself! Check out that episode and more here.While she has some books in mind for the rest of the season, she'd love suggestions as well. Email [email protected] with any questions or ideas.

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