In this episode of RB Radio, Frank Matus chats with two key leaders in the management rights industry, Alex Cook, Director of Resort Brokers and ARAMA, and Trevor Rawnsley, CEO of ARAMA (Australian Resident Accommodation Managers Association). Together, they unpack the very real, very personal side of management rights and why visibility, relationships, and service delivery are everything.You’ll hear how strong communication, presence, and genuine care for your lot owners can be the difference between a thriving management rights business and a stagnant one. From regulatory updates to professional development in Queensland and New South Wales, this episode dives deep into what it takes to stay compliant, credible, and connected.Key insights include:Why being seen doing your job is just as important as doing itThe crucial role that caretaking agreements and committee relationships play in business value How ARAMA advocates for operators through legislative change and educationWhat new entrants to the management rights industry need to knowThe power of local marketing and community engagementFollow Resort Brokers: https://www.instagram.com/resortbrokers/https://www.facebook.com/ResortBrokersAustralia https://www.youtube.com/@resortbrokersau https://www.tiktok.com/@resortbrokersauFollow ARAMA: https://www.linkedin.com/company/aramanational/https://www.arama.com.au/https://www.facebook.com/aramanational/https://www.instagram.com/aramanational/Timestamps: 00:00:00 - Introduction00:00:37 – Overview of ARAMA's Role00:00:56 – Current Legislative Changes00:01:49 – Advocacy Role of ARAMA00:02:35 – Understanding Management Rights00:04:09 – Importance of Customer Relationships00:05:39 – Visibility and Communication00:06:05 – The People Business00:08:29 – Value of Management Rights00:09:46 – ARAMA's Support for Operators00:10:40 – Legislative Advocacy Efforts00:12:18 – Engagement with Government00:14:12 – Importance of Advocacy00:15:00 – Connection and Guidance for Managers00:16:11 – Management Rights Induction Training00:19:00 – Building Relationships with Specialists00:20:27 – Education and Professional Development00:22:00 – Compulsory Professional Development Launch00:24:29 – Benefits of ARAMA Membership

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