In this episode of RB Radio, hosts Frank and Trudy are joined by special guest Craig Southee, Regional General Manager at CT Connections, as they delve into the dynamic world of the Australian accommodation industry, exploring its impressive $7 billion turnover across Australia and New Zealand. Together, they discuss the growing impact of artificial intelligence on corporate travel and how it’s transforming the guest experience by personalising services. They highlight the importance of understanding individual traveller needs, particularly for those who may not be tech-savvy, and explore how businesses can adapt to this new technology.Key insights include:-The significant $7 billion turnover of the accommodation industry in Australia and New Zealand-How AI is personalising the corporate travel experience and enhancing guest satisfaction-Addressing the needs of non-tech-savvy travellers in an increasingly digital world-Adapting to the changing landscape of hotels, motels, and caravan parks-The importance of understanding traveller preferences to stay ahead in a competitive marketFollow Resort Brokers: https://www.instagram.com/resortbrokers/https://www.facebook.com/ResortBrokersAustralia https://www.youtube.com/@resortbrokersau https://www.tiktok.com/@resortbrokersauFollow Craig: linkedin.com/in/craig-southee-b01b4146https://www.ctconnections.com.au/Timestamps: 00:00:00 - Introduction00:02:00 - Guest Introduction: Craig Southey00:03:00 - Craig's Experience in Corporate Travel00:04:00 - Understanding Corporate Travel00:05:30 - Impact of COVID on Accommodation00:06:30 - Booking Trends in Corporate Travel00:08:00 - Role of Technology in Travel Management00:09:30 - Importance of GDS for Accommodation Providers00:11:00 - Getting on the GDS00:12:30 - Value of Travel Management Companies00:14:00 - Identifying Corporate Clients00:16:00 - The Role of Personal Relationships00:18:00 - AI in Corporate Travel00:20:00 - Becoming a Preferred Supplier00:22:00 - Using Procurement Tools00:24:00 - Delivering Great Service00:25:30 - The Importance of Compliance00:27:00 - Hyper-Personalization in Hospitality00:30:00 - Customer Information

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