Customer Experience Podcast #8: Adaptability

Quinn Byrne Coaching » customer experience
23/10/2007 13 min

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Episode Synopsis

Emotional Intelligence is defined as the power to respond appropriately, no matter what! When we say “no matter what” we are talking about Adaptibility. In the Emotional Intelligence model, Adaptability is considered in terms of Reality Testing, Flexibility & Problem Solving. Reality Testing is a measure of ability to see things as they really are. [...]

More episodes of the podcast Quinn Byrne Coaching » customer experience

Customer Experience #17: Core Competence – Partners in Your Customers’ Preferred Direction 19/06/2008
Customer Experience #16: Core Competence – Solve Your Customer’s Problem 09/06/2008
Customer Experience #15: Core Competence – Creating & Nurturing Connections between Stakeholders 22/05/2008
Customer Experience #14: Core Competence – Having Relevant Conversations 15/05/2008
Customer Experience #13: Core Competence – Knowing What You Need to Know 06/05/2008
Customer Experience #12: Core Competence – Being Familiar with the Customer’s Standard Operating Procedures 17/04/2008
Customer Experience #11: Core Competence – Product Knowledge 03/04/2008
Customer Experience #10: An Introduction to Core Competencies 13/03/2008
Customer Experience Podcast #9: General Mood 10/12/2007
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