Customer Experience #12: Core Competence – Being Familiar with the Customer’s Standard Operating Procedures

Quinn Byrne Coaching » customer experience
17/04/2008 20 min

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Episode Synopsis

Familiarity with a customer’s Standard Operating Procedures is essential when trying to address that specific customer’s product needs. In today’s podcast, Michael explains that it’s not enough to know about your product – you must understand your customers business. He provides two examples where the salesperson suceeds, not by talking about his product, but by [...]

More episodes of the podcast Quinn Byrne Coaching » customer experience

Customer Experience #17: Core Competence – Partners in Your Customers’ Preferred Direction 19/06/2008
Customer Experience #16: Core Competence – Solve Your Customer’s Problem 09/06/2008
Customer Experience #15: Core Competence – Creating & Nurturing Connections between Stakeholders 22/05/2008
Customer Experience #14: Core Competence – Having Relevant Conversations 15/05/2008
Customer Experience #13: Core Competence – Knowing What You Need to Know 06/05/2008
Customer Experience #11: Core Competence – Product Knowledge 03/04/2008
Customer Experience #10: An Introduction to Core Competencies 13/03/2008
Customer Experience Podcast #9: General Mood 10/12/2007
Customer Experience Podcast #8: Adaptability 23/10/2007
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